La actualización cancela inmediatamente

Hola,

Estoy tratando de actualizar a la última versión de PowerBI y tengo un problema que otros usuarios han experimentado. Sin embargo, no he podido resolverlo usando las estrategias sugeridas.

No puedo instalar Power BI Desktop (x64) ya que me indicará «¿Está seguro de que desea cancelar la instalación de Microsoft Power BI Desktop (x64)?» justo después de hacer clic ‘Próximo’ en la primera pantalla. Parece congelarse y tengo que usar el administrador de tareas para cerrarlo. He comprobado que mi ordenador es de 64 bits y he probado el instalador de 32 bits por si acaso. Estoy en una máquina remota y no tengo acceso a la cuenta de administrador, pero tengo privilegios de administrador. Pero ejecutar la instalación con privilegios de administrador no resuelve el problema.

Aquí están los registros:

[36AC:3370][2020-10-22T09:16:08]i001: Burn v3.11.1.2318, Windows v10.0 (Build 14393: Service Pack 0), path: C:UsersmicherreAppDataLocalTemp{628A2DFA-7069-46FB-BAF8-65645BE5FF56}.crPBIDesktopSetup_x64.exe
[36AC:3370][2020-10-22T09:16:08]i000: Initializing string variable 'ACCEPT_EULA' to value ''
[36AC:3370][2020-10-22T09:16:08]i000: Initializing string variable 'LANGUAGE' to value ''
[36AC:3370][2020-10-22T09:16:08]i000: Initializing string variable 'ENABLECXP' to value ''
[36AC:3370][2020-10-22T09:16:08]i000: Initializing string variable 'INSTALLDESKTOPSHORTCUT' to value ''
[36AC:3370][2020-10-22T09:16:08]i000: Initializing string variable 'INSTALLLOCATION' to value ''
[36AC:3370][2020-10-22T09:16:08]i000: Initializing string variable 'INTERNETEXPLORERVERSION' to value ''
[36AC:3370][2020-10-22T09:16:08]i000: Initializing string variable 'NETFRAMEWORK45' to value ''
[36AC:3370][2020-10-22T09:16:08]i000: Initializing string variable 'REG_ENABLECXP' to value ''
[36AC:3370][2020-10-22T09:16:08]i000: Initializing string variable 'REG_INSTALLDESKTOPSHORTCUT' to value ''
[36AC:3370][2020-10-22T09:16:08]i000: Initializing string variable 'REG_SHOWLEADGENDIALOG' to value ''
[36AC:3370][2020-10-22T09:16:08]i000: Initializing string variable 'UPDATE_CHECK_URL' to value 'https://go.microsoft.com/fwlink/?LinkID=524399'
[36AC:3370][2020-10-22T09:16:08]i000: Initializing numeric variable 'UICULTURECHANGED' to value '0'
[36AC:3370][2020-10-22T09:16:08]i000: Initializing string variable 'DISABLE_UPDATE_NOTIFICATION' to value '0'
[36AC:3370][2020-10-22T09:16:08]i009: Command Line: '-burn.clean.room=C:UsersmicherreDownloadsPBIDesktopSetup_x64.exe -burn.filehandle.attached=468 -burn.filehandle.self=472 -log log4.log'
[36AC:3370][2020-10-22T09:16:08]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:UsersmicherreDownloadsPBIDesktopSetup_x64.exe'
[36AC:3370][2020-10-22T09:16:08]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:UsersmicherreDownloads'
[36AC:3370][2020-10-22T09:16:09]i000: Setting string variable 'WixBundleLog' to value 'C:UsersmicherreDownloadslog4.log'
[36AC:3370][2020-10-22T09:16:09]i000: Setting string variable 'WixBundleName' to value 'Microsoft PowerBI Desktop (x64)'
[36AC:3370][2020-10-22T09:16:09]i000: Setting string variable 'WixBundleManufacturer' to value 'Microsoft Corporation'
[36AC:3370][2020-10-22T09:16:09]i000: Loading managed bootstrapper application.
[36AC:3370][2020-10-22T09:16:09]i000: Creating BA thread to run asynchronously.
[36AC:1524][2020-10-22T09:16:09]i000: Loading localizations.
[36AC:1524][2020-10-22T09:16:09]i000: Initializing default culture.
[36AC:1524][2020-10-22T09:16:09]i000: Setting fall-back culture of localization service instance: en-US
[36AC:1524][2020-10-22T09:16:09]i000: Command.Display = Full
[36AC:1524][2020-10-22T09:16:09]i000: Command.Action = Install
[36AC:1524][2020-10-22T09:16:09]i000: Parsing command line agruments.
[36AC:1524][2020-10-22T09:16:09]i000: Creating service task
[36AC:1524][2020-10-22T09:16:09]i000: Waiting for creation of main window...
[36AC:3514][2020-10-22T09:16:09]i000: Application.EnableVisualStyles()
[36AC:3514][2020-10-22T09:16:09]i000: Application.SetCompatibleTextRenderingDefault(false)
[36AC:3514][2020-10-22T09:16:09]i000: Creating main window
[36AC:3514][2020-10-22T09:16:09]i000: EnableMainWindow(enable = False)
[36AC:3514][2020-10-22T09:16:09]i000: Disabling UI interaction until detect complete
[36AC:3514][2020-10-22T09:16:09]i000: EnableMainWindow(enable = False)
[36AC:3514][2020-10-22T09:16:09]i000: Running boostrapper UI
[36AC:3514][2020-10-22T09:16:09]i000: Setting mainWindowHandle value to 3342948
[36AC:3514][2020-10-22T09:16:09]i000: Setting uiLoadedEvent to syncronize with the main thread.
[36AC:1524][2020-10-22T09:16:09]i000: Status of created UI task: Running
[36AC:1524][2020-10-22T09:16:09]i000: Call detect packages
[36AC:3370][2020-10-22T09:16:09]i100: Detect begin, 2 packages
[36AC:3370][2020-10-22T09:16:09]i000: OnDetectBegin(Installed = False)
[36AC:3514][2020-10-22T09:16:09]i000: Swithcing to Select Language page
[36AC:3370][2020-10-22T09:16:09]i000: Setting string variable 'NETFRAMEWORK45' to value '394802'
[36AC:3370][2020-10-22T09:16:09]i102: Detected related bundle: {a4c3fed2-bd6f-41b8-a09b-dd33ea202df7}, type: Upgrade, scope: PerMachine, version: 2.76.5678.782, operation: MajorUpgrade
[36AC:3370][2020-10-22T09:16:09]i000: OnDetectRelatedBundle(BundleTag = ProductCode = {a4c3fed2-bd6f-41b8-a09b-dd33ea202df7} Operation = MajorUpgrade PerMachine=True RelationType=Upgrade Version=2.76.5678.782 Result=None)
[36AC:3370][2020-10-22T09:16:09]i102: Detected related bundle: {ae8c0c71-0c83-46ed-838c-891a53e5fd3d}, type: Upgrade, scope: PerMachine, version: 2.75.5649.801, operation: MajorUpgrade
[36AC:3370][2020-10-22T09:16:09]i000: OnDetectRelatedBundle(BundleTag = ProductCode = {ae8c0c71-0c83-46ed-838c-891a53e5fd3d} Operation = MajorUpgrade PerMachine=True RelationType=Upgrade Version=2.75.5649.801 Result=None)
[36AC:3370][2020-10-22T09:16:09]i052: Condition 'NETFRAMEWORK45 >= 394802' evaluates to true.
[36AC:3370][2020-10-22T09:16:09]i000: OnDetectPackageComplete(PackageId = NetFx462Web State = Present Status = 0)
[36AC:3370][2020-10-22T09:16:09]i103: Detected related package: {8554720e-a1ae-49cd-9fba-53006cc6749e}, scope: PerMachine, version: 2.76.5678.782, language: 0 operation: MajorUpgrade
[36AC:3370][2020-10-22T09:16:09]i000: OnDetectRelatedMsiPackage(PackageId=ProductMSI ProductCode={8554720e-a1ae-49cd-9fba-53006cc6749e} Operation=MajorUpgrade PerMachine=True Version=2.76.5678.782 Result=None)
[36AC:3370][2020-10-22T09:16:09]i000: OnDetectPackageComplete(PackageId = ProductMSI State = Absent Status = 0)
[36AC:3370][2020-10-22T09:16:09]i101: Detected package: NetFx462Web, state: Present, cached: None
[36AC:3370][2020-10-22T09:16:09]i101: Detected package: ProductMSI, state: Absent, cached: None
[36AC:3370][2020-10-22T09:16:09]i104: Detected package: ProductMSI, feature: PowerBI, state: Absent
[36AC:3370][2020-10-22T09:16:09]i000: OnDetectComplete(Status = 0)
[36AC:3370][2020-10-22T09:16:09]i000: RelatedMSI::Operation: MajorUpgrade
[36AC:3370][2020-10-22T09:16:09]i000: RelatedBundle::Operation: MajorUpgrade
[36AC:3514][2020-10-22T09:16:09]i000: EnableMainWindow(enable = True)
[36AC:3370][2020-10-22T09:16:09]i199: Detect complete, result: 0x0
[36AC:3514][2020-10-22T09:16:10]i000: Applying language transform: LANGUAGE = 
[36AC:3514][2020-10-22T09:16:10]i000: Setting string variable 'LANGUAGE' to value ''
[36AC:3514][2020-10-22T09:16:10]i000: Setting string variable 'UICULTURECHANGED' to value '1'
[36AC:3514][2020-10-22T09:16:10]i000: Planning Install
[36AC:3514][2020-10-22T09:16:10]i000: EnableMainWindow(enable = False)
[36AC:3370][2020-10-22T09:16:10]i200: Plan begin, 2 packages, action: Install
[36AC:3370][2020-10-22T09:16:10]w321: Skipping dependency registration on package with no dependency providers: NetFx462Web
[36AC:3370][2020-10-22T09:16:10]i204: Plan 1 msi features for package: ProductMSI
[36AC:3370][2020-10-22T09:16:10]i203: Planned feature: PowerBI, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None
[36AC:3370][2020-10-22T09:16:10]i000: Setting string variable 'WixBundleRollbackLog_ProductMSI' to value 'C:UsersmicherreDownloadslog4_000_ProductMSI_rollback.log'
[36AC:3370][2020-10-22T09:16:10]i000: Setting string variable 'WixBundleLog_ProductMSI' to value 'C:UsersmicherreDownloadslog4_000_ProductMSI.log'
[36AC:3370][2020-10-22T09:16:10]i201: Planned package: NetFx462Web, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[36AC:3370][2020-10-22T09:16:10]i201: Planned package: ProductMSI, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[36AC:3370][2020-10-22T09:16:10]i207: Planned related bundle: {a4c3fed2-bd6f-41b8-a09b-dd33ea202df7}, type: Upgrade, default requested: Absent, ba requested: Absent, execute: Uninstall, rollback: Install, dependency: None
[36AC:3370][2020-10-22T09:16:10]i207: Planned related bundle: {ae8c0c71-0c83-46ed-838c-891a53e5fd3d}, type: Upgrade, default requested: Absent, ba requested: Absent, execute: Uninstall, rollback: Install, dependency: None
[36AC:3370][2020-10-22T09:16:10]i000: OnPlanComplete(Status = 0)
[36AC:3370][2020-10-22T09:16:10]i299: Plan complete, result: 0x0
[36AC:3370][2020-10-22T09:16:10]i300: Apply begin
[36AC:3370][2020-10-22T09:16:10]i010: Launching elevated engine process.
[36AC:3370][2020-10-22T09:16:11]i011: Launched elevated engine process.
[36AC:3370][2020-10-22T09:16:12]i012: Connected to elevated engine.
[1D88:22A0][2020-10-22T09:16:12]i358: Pausing automatic updates.
[1D88:22A0][2020-10-22T09:16:12]i359: Paused automatic updates.
[1D88:22A0][2020-10-22T09:16:12]i360: Creating a system restore point.
[1D88:22A0][2020-10-22T09:16:12]i362: System restore disabled, system restore point not created.
[1D88:22A0][2020-10-22T09:16:12]i370: Session begin, registration key: SOFTWAREMicrosoftWindowsCurrentVersionUninstall{7d17a4b8-e818-4dd0-91ac-5614e071f933}, options: 0x7, disable resume: No
[1D88:22A0][2020-10-22T09:16:18]e000: Error 0x80070005: Failed to secure cache path: C:ProgramDataPackage Cache
[1D88:22A0][2020-10-22T09:16:18]e000: Error 0x80070005: Failed to secure cache directory: C:ProgramDataPackage Cache
[1D88:22A0][2020-10-22T09:16:18]e000: Error 0x80070005: Failed to create completed cache path for bundle.
[1D88:22A0][2020-10-22T09:16:18]e000: Error 0x80070005: Failed to cache bundle from path: C:UsersmicherreAppDataLocalTemp{815B0502-B453-40F4-840B-D30D83358431}.bePBIDesktopSetup_x64.exe
[1D88:22A0][2020-10-22T09:16:18]e000: Error 0x80070005: Failed to begin registration session.
[36AC:3370][2020-10-22T09:16:18]e000: Error 0x80070005: Failed to begin registration session in per-machine process.
[36AC:3370][2020-10-22T09:16:18]e000: Error 0x80070005: Failed to register bundle.
[36AC:3514][2020-10-22T09:16:18]i000: Exiting UI
[36AC:3370][2020-10-22T09:16:19]i399: Apply complete, result: 0x80070005, restart: None, ba requested restart: No

Mi problema es similar a https://community.powerbi.com/t5/Desktop/On-fresh-install-quot-Are-you-sure-you-want-to-cancel-Micro…. En el problema vinculado , la solución fue permitir que el sistema creara un punto de restauración. Debido a la forma en que está configurado el escritorio, no puedo crear un punto de restauración. Pero el registro parece sugerir que esta no es la causa del error. El error inicial es

[1D88:22A0][2020-10-22T09:16:18]e000: Error 0x80070005: Failed to secure cache path: C:ProgramDataPackage Cache

Verifiqué que tanto el administrador como el sistema tienen acceso completo a la ruta. No sé por qué el instalador no puede asegurar la ruta.